Get Ready To Glow

Have a question that’s not covered here? Email us at support@getglowstick.com

General FAQs

  • Glowstick engages your guests throughout your event by texting them specific messages at points in time. You're in complete control of the experience -- what the messages say, how many messages there are, and when they're sent. Guests can respond to those messages with photos or videos, which are then added to your private Glowstick live social feed.

  • Nope! All the event setup steps can be done from the Glowstick website on your computer or phone, and guests can respond directly to those texts with their photos.

  • Since Glowstick works by sending and receiving text messages, reliable cell service at your venue is required for things to work properly. Without reliable cell service, your prompts may not be received by guests at the right time or at all, and photos they send back might not make it to your Glowstick album.

  • Glowstick text messages work in 242 countries, with the exception of New Zealand, Saudi Arabia, and Singapore. If you’re having a destination event in a country that’s different than your home (e.g. you have a US phone number but are doing your event in Mexico), you’ll need to be enabled for an international data plan, connect to the local cell network, or connect to WiFi (and have SMS via WiFi enabled on your phone) to receive messages. The Glowstick photo album is always available for uploading and viewing photos/videos when you’re connected to the internet no matter where you’re located.

  • Send us a message at support@getglowstick.com and we'll respond as soon as we can!

Events

  • Yep! Click the "Create New Event" button and add your details, prompts, and guests for each one. Your payment information will be the same for all events.

  • No problem at all -- Glowstick easily supports multi-day events! Just make sure your start and end dates are accurate.

  • Yep, event dates and times can be changed so long as the start date is at least 1 day from now.

  • You sure can! When you log in to your Glowstick portal, you can invite other people like your event planner to help set things up.

Text Messages

  • Yes, you can send texts before your event official starts. Just update the dates on your Glowstick homepage to match the dates when you’ll be sending texts. For example, if your event is on Feb 1st thru Feb 3rd, but you want to send your first text on Jan 17, you’d set your date of first text to Jan 17 and date of last text to Feb 3.

  • As many as you want, and our proprietary AI helper can give you personalized suggestions!

  • Carrier restrictions mean that each text message is capped at 149 characters, including spaces and punctuation. Emojis aren't currently supported.

  • Glowstick is meant to be fun and interactive, and we want you to have control of your guests' experience! In extreme situations, messages that are deemed to be overly offensive may be removed from your list at our discretion.

  • Yep, click the edit button for the prompt you want to change. Changes can be made at any point before that specific message is sent.

  • You sure can! Create as many groups as you want to fully customize your guests’ experience!

Guests

  • As many as you want, but take a look at our pricing to see how fees change based on guest count.

  • Guests can be added in any of three ways:

    1. You enter their information one by one on your event page (best for small events)

    2. You upload a CSV or Excel file with their information on your event page (best for large events if you already have their contact information)

    3. You share your event's guest signup link so they can enter their information themselves (best for large events if you don't have everyone's information or if you want them to opt-in themselves)

    Go to the Guests section of your event page to see all those options.

  • Yes, guests can reply "STOP" to any of the messages to opt out of future texts. Due to carrier rules, all guests will always have this option at any point.

  • You can add more guests to your list at any point, even after your event starts. You can delete guests from your list until your event begins.

  • After your event ends, we will charge your payment method for the difference if needed.

Live Feed and Uploads

  • Guests can upload as many photos and videos as they want!

  • Immediately after your guests send them in!

  • Your album will be live for 6 months from the time your event ends. We'll email you a reminder when those 6 months are almost up.

Payments

  • You'll be charged the day before your first text sends, based on the number of guests for your event. If more guests are added throughout your event that pushes you into a higher price tier, you’ll see a second charge at the end of your event for the price difference.

  • Email support@getglowstick.com and we'll see what we can do!